For Everyone
Troubleshooting
Bringing data in from Strava, Garmin Connect, or other platforms
No direct sync exists today. Use the universal FIT export route from each platform.
What the Hub directly integrates with
- Direct upload: FIT, TCX, GPX files dropped into the
activity uploader.
- TrainingPeaks: ZIP-of-FIT.gz import, plus CSV import
for workout notes and biometrics. See
TrainingPeaks FIT zip.
What the Hub does NOT directly integrate with (yet)
- Strava: no direct sync.
- Garmin Connect: no direct sync.
- Final Surge: no direct sync.
- Wahoo / Hammerhead / Karoo / other head units: not
directly, but the FIT files they produce work fine via
direct upload.
A direct-sync layer is on the roadmap; today the universal
path is FIT files.
Strava
- Go to a single activity page in Strava.
- Click the three-dot menu and choose Export Original
(downloads the FIT or TCX file).
- Drop the file into the Hub activity uploader.
For a bulk export from Strava:
- Go to your Strava account settings.
- Use the Download or Delete Your Account flow (yes,
that menu) and pick Download. This produces a ZIP of
your entire history.
- Inside the ZIP, the
activities folder has FIT and TCX
files, plus some GPX.
- Extract the files and upload to the Hub in batches.
Garmin Connect
- In Garmin Connect, open an activity.
- Click the gear menu and choose Export to TCX or
Export to FIT.
- Drop into the Hub.
For bulk export from Garmin:
- Garmin Connect's bulk export is limited. Most users
export workout-by-workout, or use a third-party tool to
pull the FIT directly off the device.
- The original FIT on your device's
/Garmin/Activities/
folder works fine: connect the device via USB and copy
the files directly.
Final Surge
- In Final Surge, open a workout.
- Use the FIT or TCX export option.
- Drop into the Hub.
Bulk export from Final Surge: contact their support; they
typically offer a manual export of all activities for
account migration.
If the platform produces FIT, TCX, or GPX, the Hub accepts
it. Most modern fitness platforms do.
What you lose without a direct sync
- Real-time sync: you have to remember to export.
- Workout planning push (Hub plan to device): not
available today.
- Live tracking during sessions: the Hub displays
activities only after upload.
What you do not lose
- Data fidelity: a FIT exported from Strava or Garmin
contains the same per-second data that a direct sync
would. The Hub's FIT parser extracts the same metrics
either way.
Roadmap
Direct sync with at least one major platform is on the
roadmap. Until then, the manual FIT path is the right
workflow.
See also:
Uploading a workout,
Activity FIT parser metrics,
TrainingPeaks FIT zip.