Activity not appearing after upload

Try first

1. Hard refresh (Ctrl/Cmd-Shift-R).
2. Check the date filter on the dashboard. The activity may be there but the filter is hiding it.

Symptom: Upload succeeded but the activity is not in the list

Cause 1: Wrong date

The most common cause. Some files have a device clock that is off:

• Pre-2010 GPS device with no GPS lock can default to 1989.
• Treadmill imports sometimes default to the workout-creation time, not the actual workout time.
• Files imported after device reset sometimes use the reset epoch.

How to find: widen the activity date filter to a year or "all time" and look for the activity in unexpected locations.

Fix: open the activity detail page and update the date field manually.

Cause 2: Activity assigned to the wrong athlete

If you are a coach uploading on behalf of an athlete and the form had a different athlete selected, the activity went to that other athlete instead of yours.

How to find: check your full roster's recent uploads.

Fix: delete the activity from the wrong athlete and re-upload on the correct one. (Cross-athlete move is not supported via UI today.)

Cause 3: Multi-file split

Some devices (older Wahoo head units especially) split a long ride into two FIT files if the ride exceeded a memory threshold. You may have uploaded only one of the two.

How to find: check your device export folder for a second file from the same date.

Fix: upload the second file.

Cause 4: Failed parse

The FIT parser sometimes rejects files that are corrupt or use an unsupported FIT extension.

How to find: look at the upload page result. Failed files are reported with a reason.

Fix: re-export from the source platform or device. If exporting from Garmin Connect, choose "Export to Original FIT" rather than to TCX.

Cause 5: ZIP import in progress

If you uploaded a ZIP (TrainingPeaks export), the parser processes files one by one. A large ZIP can take several minutes.

How to find: refresh the upload page; the progress will update.

Fix: wait. Subsequent activity rows appear as each file is processed.

Symptom: Activity is there but metrics look wrong

No power on a ride that had power

• Power source is set to "Auto / Unknown" and the file's power stream did not parse cleanly.
• garmin_power_ignored flag is set for this activity (someone explicitly told the Hub to ignore power).

Fix: see Power source on an activity.

Load is wrong

• tss_override has a value that does not match the auto-computed Load.
• Missing FTP / threshold pace / threshold HR: the parser cannot compute Load without an anchor.

Fix: see Load and override.

Best efforts missing

• No mmp_curve on the activity: the parser did not produce one (likely no power data or sport not bike / run).

Fix: confirm the file actually has power data; if it does but the parser missed it, re-upload from the original source.

When to escalate

If none of the above fits, use the bug widget to report it with:

• Activity date.
• Source file format (FIT, TCX, GPX).
• Device that produced it.
• Whether other activities from the same device upload cleanly.

See also: Activity FIT parser metrics, Activity quality flags, Uploading a workout.