Notification spam: tuning what you actually want, Yousuli Help

Where to tune

Notification preferences live at /settings/notifications/. Each notification type has its own controls:

In-app on / off: whether the bell icon shows the alert.
Email frequency: off, instant, daily digest, weekly digest.

A working starter setup

For most athletes:

Race countdown: instant. Keep.
Race plan ready: instant. Keep.
Concerning note (coach to athlete): instant.
Plan deploy: daily digest is enough.
Wellness reminder (if you skip logging): daily digest, or off if you log without reminders.
Everything else: weekly digest or off.

For most coaches:

Concerning wellness on a roster athlete: instant.
Metric submission pending review: instant.
Assessment-flagged activity uploaded: instant.
A or B race coming up: daily digest.
Athlete added a race: weekly digest or off.

Symptom: Too many emails

The most common over-noise pattern: every type is set to instant by default. Walk through each one and decide:

Do I need this in real time?
Or does daily / weekly capture it?

Switch to digest by default; reserve instant for things that change race-week decisions.

Symptom: Critical things missed

The opposite: everything set to off because you got overwhelmed once. Walk back through:

Race-related notifications: at least daily.
Concerning wellness (coaches): instant.
Metric review (coaches): instant or daily.

You can leave low-priority types off without losing the high-priority ones.

Symptom: Email goes to spam

Add the Hub's sending domain to your address book.
Mark previous Hub emails as "Not spam" in your provider. After 2 or 3 marks, most providers learn.
If a corporate filter is blocking, ask your IT to whitelist the sending domain.

Symptom: Unsubscribe link in the email

Every email has an unsubscribe link at the bottom. Clicking it lands on the preferences page pre-scoped to that type so you can silence only the offending type without disabling everything.

Symptom: In-app bell never clears

Click the bell and read each item. The bell clears on read.
If a specific notification keeps reappearing: it may be a recurring trigger (e.g. race countdown fires daily as the race approaches). That is by design.

What the Hub does NOT do

No push notifications to a phone app (no Hub mobile app yet).
No SMS notifications.
No external webhook for notification events.

When to escalate

If you cannot get a notification to fire when you expect it (e.g. concerning wellness has been on for days and you still have not been notified):

Check that the type is enabled at the right frequency.
Check that the underlying event actually occurred (look at the athlete's wellness logs to confirm the flag fired).
Use the bug widget if the type is enabled but no email arrived.

Notification spam: tuning what you actually want