Changing or resetting your password

While signed in

1. Click Settings in the top nav.
2. Click Change password.
3. Enter your current password.
4. Enter the new password twice.
5. Save.

New passwords must be at least 8 characters. The Hub does not enforce specific complexity rules but longer is safer.

If you are locked out

1. Go to the sign-in page for your role: * Coach: /coach-login/. * Athlete: /athlete-login/.
2. Click Forgot password.
3. Enter the email on your account.
4. Check inbox (and spam) for a reset link valid for 1 hour.
5. Click the link and pick a new password.

If the email does not arrive after 5 minutes, the address on file may be different from the one you typed. Ask us and we will help reconcile it.

Security notes

• Passwords are hashed with Django's PBKDF2 default. We cannot see your password.
• Sign-in attempts are rate limited. After several wrong passwords the account is briefly locked.
• If you suspect your account is compromised, change your password immediately and email us so we can review recent activity.

What does NOT change when you change your password

• Your username (the email).
• Your tier (free / premium / coach / assistant).
• Your data (activities, races, notes, etc.).
• Any active sessions on other devices stay active. If you want to sign out everywhere, contact us and we can invalidate all your active sessions.

Two factor authentication

Not currently available. On the roadmap. If you operate a coach account with athlete data, use a strong unique password and consider a password manager.