Deleting your account

Self-service deletion: not today

The Hub does not yet offer a "delete my account" button. Account deletion is processed by admin on request.

This is intentional during beta: account deletion has cascade implications for the data of coaches and athletes you are linked to, and the deletion has to be reviewed for data preservation reasons (audit trails, regulatory retention windows for some health-adjacent data).

A self-service path is on the roadmap.

How to request deletion

1. Export your data first (see Exporting your data) if you want a copy.
2. Email admin with your request. Use the email on your account so the request can be verified.
3. Wait for confirmation (typically 5 business days). Admin may follow up with questions if your account has relationships that need disentangling.
4. Deletion is processed and confirmed by email.

What gets deleted

For an athlete account

• The User row.
• The Athlete row.
• Athlete-owned data: activities (and their FIT files unless retention is required), wellness logs, races, race recaps, calculator results, assessment records, metric history, equipment, activity comment threads.
• Coach relationships: ended.
• Premium tier records: ended.

For a coach account

• The User row.
• The UserProfile (coach role) row.
• Coach-owned data: notes you authored, assessments you authored.
• CoachAthleteRelationship rows: ended (the athlete records themselves stay; only the relationship ends).
• Team assignments: ended.

What stays

• Audit / edit logs that reference the deleted user by ID may keep the ID but no other personal data. This is for audit integrity.
• Aggregate analytics that no longer identify the deleted user.
• Bug reports the user filed (with the user reference set to null).
• Help questions the user submitted (with the user reference set to null).

What about my data on other athletes' accounts?

If you are a coach

• The CoachNotes you authored about other athletes: deleted with you, or transferred to "[deleted user]" depending on admin policy at the time. Notes do not auto-republish to other coaches.

If you are an athlete

• Coach notes about you authored by other coaches: stay on the coach's record. The coach can see notes about you even after you delete (they authored those notes; the privacy gate is keyed to the author).
• If you want those notes also removed, mention it in the deletion request and admin will coordinate.

Reactivation

Deletion is intended to be permanent. If you decide to come back, the typical path is creating a new account from scratch. Data restoration after a deletion is best-effort and not guaranteed.

Premium refunds

If you have an active paid premium and request deletion before the renewal date, you can request a prorated refund in the same email. See Billing and subscription for the refund policy.

What you cannot do

• Delete just one activity via account deletion: that is a per-activity action on the activity detail page.
• Anonymise your account without deleting it. The Hub does not have an anonymisation mode.
• Roll back the deletion after admin completes it.

See also: Exporting your data, Closing your coach account, Billing and subscription.